Privacy Policy
Last updated: June 3, 2026
This Privacy Policy explains how TrustHandled (“we,” “us,” or “our”) collects, uses, and protects information when you use our online estate planning and document-generation services.
Information We Collect
We collect information you provide directly when creating documents, such as your name, contact details, and the personal information you enter to generate a Will or related estate planning document. We also collect limited technical information automatically through analytics, including IP address, browser type, device information, pages visited, and how you interact with our site.
Analytics
We use the following analytics tools to understand how visitors use our site and to improve our services:
- Google Analytics — a web analytics service provided by Google. Google may process data on its own servers, and its use of collected data is governed by the Google Privacy Policy. You can opt out using the Google Analytics Opt-out Browser Add-on.
- Matomo Analytics — a privacy-focused analytics platform. Data collected through Matomo is processed and stored under our control and is not shared with third parties for advertising.
These tools use cookies and similar technologies. You can disable cookies through your browser settings, though some features of the site may not function properly as a result.
How We Use Your Information
We use the information we collect to generate your requested documents, operate and maintain our services, analyze site usage and performance, and respond to your inquiries. We do not sell your personal information.
Data Security
Your security is our top priority. We use SSL (Secure Sockets Layer) encryption to protect data transmitted between your device and our servers, so that information entered during the document creation process remains encrypted and protected from unauthorized access.
Our services are hosted on Digital Ocean, which is SOC 2 and SOC 3 compliant and holds CSA STAR Level 1 certification. This provides a secure and dependable environment for document generation.
Data Retention
Generated documents are automatically and permanently deleted from our servers after 30 days. This minimizes risk and helps keep your information confidential.
Third-Party Services
Some data is processed by third-party providers, including our hosting provider (Digital Ocean) and our analytics tools (Google Analytics and Matomo). These providers process data on our behalf in accordance with their own privacy and security practices.
Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.
Children’s Privacy
Our services are intended for adults and are not directed at individuals under 18. We do not knowingly collect personal information from children.
Legal Disclaimer
TrustHandled is not a law firm, and its services are not a substitute for advice from an attorney. Information provided through our services is for educational purposes only and should not be construed as legal or tax advice.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at [email protected]